FAQ's

Lost Seouls Club is based in California, USA. All products are designed here in my Orange County home and preorder items will be shipped directly from this location.

To provide you with full transparency, in stock items, such as t-shirts and others, are shipped from our fulfilment centres in China where they house our products and ship directly to your door. There are no extra fees, ever. Orders are printed and shipped usually within 4-5 working days of you purchasing but sometimes less or more depending on how busy we get.

You will be provided a tracking link via email for your order once dispatched and U.S shipping takes around 7-12 business days to be delivered. Most of Europe and the UK are delivered within 6-10 days and the rest of the world is subject to change but, we encourage you to reach out if you'd like an estimate of how long it usually takes for your respective country. With the growing costs of fulfilment centres in the USA and the growth of my small business, it became harder to do everything within California only. We don’t compromise on quality ever and can assure you that!

For preorder time frames, please have a look at the products description or the above FAQ as a timeline of the dispatch estimates can be found there when we have products in the works.

On the odd chance that there are delays from our part as a business, you will be updated accordingly via email.

We strongly encourage you to order items well within a decent time frame for your required date. However, on the off chance that you do leave it to last minute and depending on your location, we are sometimes able to offer an upgrade of expedited shipping for a fee. This fee depends on your location and weight of your order/how many items and generally gets your order shipping time down from 6-12 days to around 3-5, again subject to location.

If this is something you require, please reach out as soon as you have placed an order via the contact us page with your order number and we will get back to you with information on pricing, timeframe and an invoice to pay the fee should you wish to proceed.

Please note, that upgrading your shipping in order for it to arrive for a specific date is at the customers discretion. Lost Seouls Club is not responsible for delays with shipping companies or delivery drivers.

We currently have no preorder items in the works. Stay tuned for the next drop!

All items have the products measurements/size charts available in the images or in the product description. Please review these carefully before ordering as we do not accept returns or exchanges based on whether you ordered the wrong size.

Most products, i.e t-shirts, have a loose or slightly oversized fit. All products are also unisex which means for women, these will come up slightly bigger than the average women's sizing. Think of it like a boyfriend fit.

We recommend taking a t-shirt of your own, measuring it laying flat and comparing that to our sizing charts. This will help you in figuring out what size would suit you best or is most similar to what you like already! Everyone's bodies are different, so we can't give an exact answer on what you should order for yourself.

We want your item to last years and years! We recommend washing everything in cold water and hanging to dry. Steam or iron inside out.

We do not accept returns, exchanges or cancellations under any circumstances whatsoever and all sales are final. This is due to the nature of items being made to order and individually printed/made for each customer so please make sure to check the size charts and measurements for the item you are purchasing.

However, if your product is somehow damaged or defected, or the wrong product/size has been sent, please contact us within 28 days here with photos and your order number and we will gladly assist.

Lost Seouls Club is not responsible for lost or stolen packages. Once an item leaves our facilities, we have the same tracking information available to us as you.

We suggest waiting at least 24 hours after an item is marked as 'delivered' because sometimes the postal service scans packages early. Check with neighbours, leasing departments, your local post office or other courier business that made the last mile delivery. If your order does wind up being lost or stolen, although marked as delivered, please reach out and we can offer to remake the order at a discounted rate!

If your order tracking is showing that it is stuck en route and never makes it to your shipping address, please feel free to reach out to us and we will file a claim if possible. The timeframe for this is not overnight and usually cannot be done within the first 30 days. If we are successful in filing a claim, we may be able to resend the item to you.

If you need to make any changes to your shipping address after placing your order, please contact us here within 24 hours so we can amend this manually on our site or with our fulfilment partners. Please include your name, order number and the new shipping address so we can proceed as quickly as possible.

Anything after the 24 hour time frame is not guaranteed and changes cannot be made once shipped.

All confirmation emails are sent automatically to the address entered at checkout. Please check your spam/junk folders are try searching LOST SEOULS CLUB to find it.

If you have entered the wrong email address at checkout, please let us know so we can update this for you.