FAQ's

PRETTY PEOPLE LIKE BTS ZIP UP HOODIE + BTS BASEBALL JERSEYS - production finished. hoodie's and baseball jerseys have been shipped by our manufacture to us and are on the way to us in California and are scheduled to arrive within the first 2 weeks of august. original timelines were end of july/beginning of august and have been delayed very slightly due to a longer time in transit with ongoing tariff changes. any updates will be posted here as and when we have them! thank you for your patience!

Since the growth of our small business and moving to the US, in order to keep providing our international customers with most of the items on our website for less shipping and no customs fee we send all vintage and graphic t-shirts directly from our fulfilment centres placed all over the world. Please note, that because of the items being sent directly from a third party fulfilment centre, these orders will not include any thank you notes and will arrive in an unbranded plain packaging not cohesive to the LOST SEOULS CLUB packaging that all of our in stocks and pre orders will arrive in. If you find any problems or issues with your order please contact us within 48 hours of receipt so we can look into this for you immediately.

For all items, please make sure to wash on a low or cold temperature setting inside out. Do not tumble dry or iron directly on the front of the design.

Following these simple instructions will ensure your item lasts for many years!

If you have ordered an in stock item, these are usually shipped within 5 working days. - You will find all in stock items in their respective shop page on our site.

All t-shirts, unless stated otherwise, are made to order and require up to 10 days turnaround to have the t-shirt printed and shipped out to you. You will be provided a tracking link via email for your order once dispatched.

For preorder time frames, please have a look at the products description or the above FAQ as a timeline of the dispatch estimates can be found there.

Once orders are dispatched the shipping times can vary for all over the world. International orders can vary, sometimes up to around 5 weeks especially during busier times of year although this is not usual and a 2-3 week timeframe is more common.

On the odd chance that there are delays from our part as a business, you will be updated accordingly via email.

We do not accept returns, exchanges or cancellations under any circumstances whatsoever and all sales are final. This is due to the nature of items being made to order and individually printed/made for each customer so please make sure to check the size charts and measurements for the item you are purchasing.

However, if your product is somehow damaged or defected, or the wrong product/size has been sent, please contact us within 28 days here with photos and your order number and we will gladly assist.

If you need to make any changes to your shipping address after placing your order, please contact us here within 24 hours so we can amend this manually on our site or with our fulfilment partners. Please include your name, order number and the new shipping address so we can proceed as quickly as possible.

Anything after the 24 hour time frame is not guaranteed and changes cannot be made once shipped.

All confirmation emails are sent automatically to the address entered at checkout. Please check your spam/junk folders are try searching LOST SEOULS CLUB to find it.

If you have entered the wrong email address at checkout, please let us know so we can update this for you.